We believe very strongly in our customers’ right to privacy. Our customer records are not for sale or trade, and we will not disclose our customer data to any third party except as may be required by law.
Any information that you provide to us in the course of interacting with our sales or technical support departments is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number), as well as any data that you supply to us in the course of a technical support interaction.
The version checking used by our macOS products protects your privacy. It works by requesting information about the currently available version from our web server. The web server will log the date, time, and originating IP address of the information request. As with any web request, the request also identifies the software making it: the name and version of the product, the version of macOS on which it is running, and the type of processor (Intel or Apple silicon) in your computer; this information is recorded in the log as well. The log also includes an identifier which helps us remove duplicate requests. This identifier is derived from your computer’s own hardware identifier by means of a one-way hash: it is not personally identifiable, it is used only to remove duplicate requests from the log, and we do not use it to identify or track any individual user or computer. (In technical terms, the identifier we receive is a SHA-1 hash of your computer’s hardware UUID.)
Additionally, licensed (non-evaluation) installations of BBEdit will include a hash (SHA1) of the license code. Your license code is never transmitted in the clear, and the hash is not personally identifiable.
The information that we gather from the version checking is used only to guide the future development of our products, and, as above, is held in strict confidence and is not for sale or trade, nor will it be disclosed to any third party except as may be required by law.
Note: Because products sold through the Mac App Store do not include our version checking, the foregoing does not apply to Mac App Store purchases. Your rights are protected by Apple’s own privacy policy, where applicable.
If one of our macOS products crashes, the Bare Bones Crash Reporter will offer to send us a report. Nothing is sent unless you choose to send it: you can review the complete contents of the report in the Crash Reporter window before you decide, and the report is transmitted only when you click the “Send Report” button. If you click “Cancel” instead, nothing is sent.
The report consists of the crash log generated on your computer, which contains technical information about the application and its state at the time of the crash (such as the versions of the application and macOS, the model of your Mac, the location of the application on your disk, and the application’s threads and loaded code libraries), together with the bundle identifier of the application that crashed. You may add a description of what you were doing when the crash occurred, and you may provide your email address; both are optional, and are included in the report only if you enter them. (If you are using a pre-release version, we ask that you provide both.) If you provide your email address, we will use it to send you an automatic acknowledgement of your report and to contact you if we have a specific question about it; we will not use it for any other purpose.
We use crash reports only to diagnose and fix the crashes that they describe. Like the information described above, crash reports are held in strict confidence, are not for sale or trade, and will not be disclosed to any third party except as may be required by law.
All queries and responses sent between BBEdit worksheets and the ChatGPT API are transmitted securely via HTTPS, and directly between BBEdit and the API endpoint. Bare Bones Software does not receive, or retain any data transmitted thereby. Your conversations with the API service are governed by the API service provider’s own privacy and content policies.
In order to synchronize your data between multiple computers that you specify, Yojimbo employs a synchronization service based on the iCloud service, operated by Apple, Inc. Your data is stored on Apple’s servers, and is protected by Apple’s security and privacy policy.
Data stored on Apple’s servers as a result of your use of Yojimbo synchronization is not filtered or monitored by us. We are not responsible for any content that is stored on Apple’s servers as a result of synchronization. Your data is stored on Apple’s servers in such a way that it is associated specifically with your iCloud account, and it is not shared with any other iCloud or Yojimbo users.
Last updated: October 19, 2026